Shipping, returns policy and complaints

3.1.  Shipping 

I send worldwide by PostNord Denmark.

Items will be shipped the same day as the payment  received. 

You can follow your package  via Track & Trace system by a tracking number.

I pack all items carefully with quality packing materials (box, paper, bubble wrap). Combined shipping is possible.

3.2. Returns Policy

• 14 days full right of return
  Should you cancel your purchase, any product may be returned in 14 days after receipt of goods. If you regret your purchase, please return the item in the same condition and the same packaging, as when you received it. Always remember to give AntikOlga.com message about this.

Use  ORDERS AND RETURNS down on the front page.  

Remember to describe the problem and attach a copy of the invoice!

•  Refund  for a returned item
  I pay back  to your account, when  AntikOlga.com have received the product. Please enclose your name and a copy  of your invoice.
• You pay shipping cost for return
  Return shipping or courier charges are incurred at the purchasers own expenses. I recommend that you always send the goods back  properly packaged and remember,  that the responsibility lies with you until the goods are returned  to  AntikOlga.com

3.3. Complaints

If you are a consumer from another EU country, You can complain here:  http://ec.europa.eu/odr

ODR – Online Dispute Resolution for EU countries.

By filing a complaint, you must specify the e-mail:  info@antikolga.com